Contact us

Do you have questions, suggestions or feedback? Here you will find all the information needed to get in touch with the Federal Ministry of Social Affairs, Health, Care and Consumer Protection.

Citizens’ Service

Do you have any questions or suggestions? Come to our service center, call us or use our contact form – simple, direct and uncomplicated. We will process your request as quickly as possible.

To the contact form

Service Point

Opening hours and telephone availability:

Monday to Friday from 8:00 to 16:00 

Stubenring 1, 1010 Vienna (right next to the main entrance)

Telephone: 0800 201 611

Professional recognition and certifications:

At the location Radetzkystraße 2, 1030 Vienna:

• Professional recognition of non-medical health professions
•  Certifications/certificates

Information About Data Protection in Relation to Enquiries to the Citizens’ Service:

The processing of your personal data by the Citizens’ Service of the Ministry of Social Affairs takes place on the basis of Art. 6 para. 1(e) of the General Data Protection Regulation (GDPR), the Federal Ministries Act 1986 (BMG) and the Act on the obligation to provide information, and is  used for information activities and includes text files which are created and stored using automated processing.
We would like to inform you that documents or data which are processed in the context of the work of the Citizens’ Service are subject to legally specified retention periods. Your data is therefore stored by us for a period of ten years following the last processing activity. You are free to decide whether you wish to participate in the collection of data – there is no legal obligation to make your data available.
In addition, we would like to point out that you have a right to information about your data that we have stored, to request that it be corrected, to have it deleted, or to limit or object to its processing in accordance with the provisions of the GDPR and the Austrian Data Protection Act. Legally binding retention periods and the intended use are not affected by this.
Furthermore, you have a right to lodge a complaint regarding the processing of your data. You can exercise this right by contacting the Data Protection Authority (Austrian Data Protection Authority).